VNeID to Become Sole Platform for Public Service Access

May 08, 2024

HR & Payroll

VNeID to Become Sole Platform for Public Service Access in Vietnam by July 2024: Key Implications

Vietnam’s ongoing digital transformation in government services is reaching a pivotal point: the Vietnam Electronic Identification (VNeID) app will become the mandatory platform for accessing all online administrative procedures by July 1, 2024. This decision by the Vietnamese government signals a major shift in how citizens and businesses interact with public services. In this blog post, we’ll unpack this significant change and explore the implications for individuals and businesses.

Table of Contents

What is VNeID?

VNeID is a digital identity and e-signature app developed by the Vietnamese Ministry of Public Security. It serves as a centralized platform for citizens to manage their personal information, authenticate their identities, and access various government services online. Currently, VNeID is already integrated with some public service portals, but the recent mandate will make it the exclusive gateway for all online administrative procedures.

The Mandate and Deadline

The July 1, 2024, deadline was set by Deputy Prime Minister Trần Lưu Quang, who directed relevant ministries and localities to accelerate the transition to VNeID. This mandate means that after the deadline, alternative login methods for public service platforms will become invalid. It’s crucial for individuals and businesses to prepare accordingly.

Implications for Citizens

Streamlined Access: Citizens will benefit from having a single point of access for a wide range of public services, including tax declarations, social insurance procedures, residence management, and more. This could significantly reduce the time and effort spent on administrative tasks.
Reduced Bureaucracy: The reliance on VNeID has the potential to minimize the need for physical documentation and in-person visits to government offices. This could lead to a more efficient and less bureaucratic experience for citizens.
Digital Accessibility: While this shift promotes digitalization, it’s essential for the government to address potential accessibility challenges. Citizens will need a VNeID account, reliable internet access, and familiarity with digital platforms for seamless use. Educational campaigns and support resources will be crucial.

Implications for Businesses

Simplified Interactions: Businesses stand to benefit from simplified interactions with government agencies for various permits, licenses, and administrative filings. This integration could streamline procedures and save businesses valuable resources.
Data Integration: Businesses may need to adapt and potentially integrate VNeID data into their internal systems for processes like customer verification or streamlined interactions with government services.
Efficiency Gains: The potential for reduced bureaucracy and faster turnaround times on government processes could translate into greater efficiency and productivity for businesses in Vietnam.

Legal and Regulatory Considerations

Data Privacy: The large-scale collection of personal data through VNeID raises understandable concerns about data protection. Vietnam’s Law on Protection of Personal Data and related regulations outline safeguards for users, and it’s critical that the government ensures robust data protection measures alongside the VNeID expansion.
Security: The government must prioritize the security of the VNeID platform and its stored data. Strong cybersecurity protocols and regular audits are necessary to mitigate potential cyber threats.
Regulatory Updates: The mandatory use of VNeID may necessitate updates to existing laws and regulations to fully align with this new digital-first approach to public services.

What You Should Do Now

Get a VNeID Account: If you don’t already have one, download the VNeID app through official app stores (Google Play, App Store) and follow the registration process, carefully reviewing the required documentation and verifying your personal information.
Update Your Information: Ensure all your personal information on VNeID is accurate and up-to-date. This will be critical for seamless interaction with public services.
Stay Informed: Visit the official government portal https://dichvucong.gov.vn/ or follow news updates from the Ministry of Public Security for the latest information and any additional instructions regarding the transition.

The adoption of VNeID as the sole platform for online public services in Vietnam marks a significant step towards a more digitally integrated and efficient governmental system. While this change brings both benefits and challenges, preparation is key. By understanding the implications, setting up your VNeID account, and staying updated, both citizens and businesses can ensure a smooth transition and take advantage of the potential benefits this digital transformation offers.